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• Support at every stage of recovery.  From your first conversation with us through withdrawal, treatment and ongoing aftercare, you’ll have a personalised treatment plan and a team walking alongside you.
• Waiting Period. We reduce the waiting period and work with you to arrange admission almost immediately.
• A team that understands. You’ll be supported by qualified clinicians, social workers, First Nations staff and peer workers with their own lived experience of recovery, all working together around your goals.

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• Integrated care for the whole person. We deliver integrated AOD treatment that responds to co-occurring health, social and financial needs. Through case management, care coordination and formal partnerships with mental health, housing, legal, employment and family support services, we make sure every client is linked with ongoing supports when they leave the program, which supports sustained recovery and long-term wellbeing.

•  Program Design. Our program is designed around local need through ongoing engagement with community and stakeholders. We collect and report data against the program’s Performance Indicators, including reductions in harmful AOD use, improvements in mental health and quality of life, and timely access to treatment. We use these results to evaluate and continuously improve the services we provide.

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• Structured treatment pathways across the continuum of care. The service provides timely, evidence-informed access to structured treatment pathways, including intake and assessment, withdrawal management, residential and non-residential rehabilitation, and aftercare. Every client has a documented treatment plan to ensure planned, coordinated and person-centred care. This supports the objective of helping individuals stop or reduce harmful AOD use, and the measures for episodes of care initiated and completed and aftercare episodes completed.
• Integrated treatment that responds to co-occurring health and social needs. The model delivers integrated AOD treatment through case management and care coordination that address co-occurring health, social and financial needs. It is supported by formal linkages with mental health, primary health, housing, justice, employment and family support services. Clients are linked to ongoing supports at program exit, contributing to sustained recovery, reduced psychological distress, improved quality of life, and improved social inclusion and economic participation.
• Culturally safe, trauma-informed and FDSV-aware service delivery. Services are culturally safe, inclusive and responsive to the needs of Aboriginal and Torres Strait Islander peoples. This is underpinned by mandatory cultural safety induction and refresher training, partnerships with Aboriginal community-controlled organisations, and alignment with the Closing the Gap Priority Reforms. In line with the Multicultural Access and Equity Policy, the service is accessible to people from culturally and linguistically diverse backgrounds, including through professional interpreting services. Trauma-informed, FDSV-aware practice supports safe engagement, and outcomes are reported by priority population.
• Skilled multidisciplinary workforce, including lived experience (peer) roles. Care is delivered by a skilled multidisciplinary workforce of clinical, social, First Nations and lived experience (peer) roles, supported by formal training and supervision. The organisation maintains accreditation under the National Quality Framework for Drug and Alcohol Treatment Services. Relevant personnel hold current Working with Children / Working with Vulnerable People checks, and the organisation complies with the Commonwealth Child Safe Framework.

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• Comprehensive, person-centred recovery support. Sunrise Way will provide comprehensive, person-centred support to help clients achieve and sustain recovery. Each client will have an individual treatment plan that addresses their AOD use alongside co-occurring health and social needs.
• Continuity of care through treatment and aftercare. Support will extend beyond the residential treatment episode through structured aftercare, providing continuity of care during the transition back to community. This reduces the risk of relapse and supports sustained reductions in harmful AOD use.
• Evidence-informed therapeutic approach. The program combines supportive care with an evidence-informed therapeutic approach that actively engages clients in behaviour change. Clients build skills, accountability and resilience to stop or reduce harmful AOD use and improve their psychological wellbeing and quality of life.
• Strengths-based, client-driven goal setting. Treatment is strengths-based and responsive to each client’s goals and level of engagement. Clients take an active role in their recovery, and their progress is regularly reviewed and measured using standardised outcome tools.
• Lived experience (peer) workforce and transitional housing.
• Sunrise Way employs a lived experience (peer) workforce, including former program participants, who model recovery and provide peer-based support alongside clinical staff. Clients completing treatment can move into Sunrise Way Transition Housing, which provides a stable, supportive environment that strengthens social inclusion and long-term recovery.